Domestic Shipping (within Malaysia)
- Your order will arrive within 3 to 5 working days for delivery within Peninsular Malaysia and 5 to 7 working days for delivery to East Malaysia, unless otherwise advised.
- Shipping charges may apply subject to promotional activity. Refer shipping fees at checkout page for delivery to the chosen address.
- For shipping status, refer your order details and courier tracking
- Once the ordered product(s) are shipped, no cancellation will be accepted.
*Do expect delay during campaign and peak season.
International Shipping (outside Malaysia)
- Ice-Watch Malaysia eStore only do delivery within Malaysia, if you looking for Nationwide Shipping please check on our Principal eStore at www.ice-watch.com to select your country for shipping.
Any failure to deliver, late delivery, unavailability or delay in availability of your Products must contact us as soon as possible. No claims notified to us more than thirty (30) calendar days from the date of the Order Confirmation email will be taken into account.
If ICE cannot deliver your order within the period specified in your Order Confirmation email then ICE will contact you and you may choose to cancel your order and, should you choose this option, ICE will provide you with a full refund.
If you unreasonably defer delivery or delay the receipt of delivery after ICE has notified you that they have tried to deliver the ordered Product(s), or if you have provided ICE with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to ICE.
You must check for any lack of conformity in the Products at the time of delivery and, if any anomalies are found (e.g., open package, damaged goods, etc.) and contact us immediately The same applies should the Product(s) you have received do not correspond to the one(s) you have ordered, or if your delivery is incomplete.