Thanks for shopping from Ice-Watch Malaysia eStore.
Ice-Watch Malaysia always emphasise on quality control where product(s) are checked for good condition before delivery to you. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us.
Return/Exchange of Products or refund can be arranged under the following reasons:
a. If any Product has been delivered in a damaged or defective condition; or
b. if the wrong Product which is different from the Order is delivered
*Change of mind is not acceptable.
To Request Return
- You are required to submit the return request form (The form can be found under your order details after login) within 14 days from the date you received the product(s) or we reserve the right not to attend to your request.
- Picture(s) of the defective, damage or wrong product(s)
- To be eligible for a return, your item must be unused and in the original packaging.
The Customer is advised to wait for our instruction for the next course of action after submitted Return Request form. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at customer.service@timezone.com.my call hotline at 012-2970 600 for enquiries.
To Return the item
You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel & we will arrange our authorised logistic partner to collect the return product(s) from you. *Return shipping charges may apply subject to the reason for return
We will immediately notify you on the status of your refund after inspecting the item, we will initiate a refund to your original method of payment within 30 working days.
Should the return product(s) we receive not in its original condition or were damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.
To Exchanging the Item
You will be offered with a new product replacement to the original purchase item, subject to stock availability.
The replacement product(s) will be delivered within 3 to 5 working days from the date of receiving the return parcel to the address as indicated in the original order.
If you do not receive your refund within the agreed refund period, you may write to our customer service at customer.service@timezone.com.my.
Contact Us If you have any questions on how to return/exchange your item to us.
Time Zone Sdn Bhd
98, Lorong Mamanda 2, Ampang Point,
68000 Ampang, Selangor